Privacy Policy

1. Introduction

One Metal Merchants ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our metal recycling services. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, postal address, and other contact information you provide when submitting forms or contacting us.
• Transaction Data: Information related to metal recycling transactions, including types and quantities of materials, pricing, and transaction dates.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically when you visit our website.
• Images: CCTV footage from our premises for security purposes in accordance with NSW surveillance laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our metal recycling services
• To respond to your inquiries, comments, or questions
• To send quotes, invoices, and transaction-related communications
• To notify you about changes to our services
• To improve our website and customer service
• To comply with legal obligations under Australian law, including environmental and trade waste regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect certain functionality of the website.

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Privacy Amendment (Notifiable Data Breaches) Act 2017, you have the right to:

• Access personal information we hold about you
• Request correction of any inaccurate information
• Complain about a breach of the Australian Privacy Principles
• Request the deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable period.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: